Assistant Secretarial Manager
“As a secretary we do a little bit of everything,” says Donna Kay, who joined Eder, Casella & Co. in 2004. “We greet the clients when they come in, and we process reports, tax returns, audits and other paperwork that goes out our door. Our clients should know that nothing goes out of our office without several people reviewing the work for accuracy.”
Donna, who worked for an insurance company for 17 years before joining Eder, Casella, is one of three employees who prepares sales tax returns for clients, and works with three homeowner’s associations on issuing and collecting their annual HOA fees.
In her front-line role, Donna insists that speed and precision is key. “I normally respond to a client within hours or less from the time I receive their question or request,” she says. “The integrity and accuracy of the work done in this office is a point of pride. Not all companies strive to achieve this goal the way we do.”
In her spare time, the Spring Grove, Illinois, native also volunteers in the children’s ministry of her church. “Over the past 25 years, I’ve done everything from comfort a crying child to administration work in that role,” she adds.
At Eder, Casella, there may not always be tears (except perhaps right around April 15), but there’s plenty of camaraderie. “I love the people I work with and the friendly environment we work in,” she says. “And it’s always interesting — there’s too much involved in accounting, as well as keeping up with all the changes that happen every year, to ever be boring.”
Get to Know Donna — Five Facts:
1. I’m motivated by… “My faith in God and my family.”
2. My first job was… “Bussing tables at a local restaurant. My favorite thing was the dinners we received at the end of the evening. The least favorite was going to the creepy basement for more supplies.”
3. People would be surprised to know… “I’m shy with people I do not know.”
4. My hero is… “My mother. She always worked hard and never complained.”
5. The word that best describes me… “Happy.”
Connect with Donna